About Us

 

OUR MISSION

Our Mission is to change people’s lives through health and fitness. We are more than just a supplement store,more than just a faceless company who want to increase our bottom dollar by ripping off our consumers. We are individuals who have all undergone our own physical and mental transformations to be where we are today.

 

We believe through health and fitness we can make a real change in the world, together. We help those who don’t know where to begin, those who do not  have the tools to change their life we provide the correct nutritional, exercise and supplement information. We are #TEAMFRM

 

 

 

Shipping

 

We are one of the fastest dispatch and packing facility’s in Australia! We pride our selves on providing you the fastest delivery possible.

 

We ship Nationally and internationally daily, with Express and regular delivery options available. We also provide a same day delivery service in Melbourne Metro by ordering before 9am*.

 

Shipping and Handling Costs

 

We have simplified the shipping and handling process to make more convenient for your benefit.

 

Australian Orders:

Flat rate of $9.95 for orders under $100

Free Express Shipping for orders over $100

 

Same Day Delivery Service

Our same day delivery services Melbourne Metro area.

Order Before 9AM-Delivery in the PM

Order After 9AM-Delivery the following Morning

Delivery Times

We ship Nationally daily using the most trusted delivery experts. Average delivery times are listed from the day of dispatch.

 

 

 

Though we do work with only the fastest delivery services in Australia, please allow up to 10 Business days for delivery as these times can vary due to delays and delivery for rural area’s.

 

If your order has exceed our allowance of 10 business days, please contact us info@frmnutrition.com.au

 

Returns and refunds policy

FRM Nutrition™ will accept returns if a product is faulty or is remarkably different to what is described in the item description, or if the customer has selected the wrong size by mistake (for products that have a size variation option).

If an item is to be returned it must be returned in its original, sealed package and must be unused.

Consideration for returned items will be given as a full refund of the purchase price or as a credit, at the discretion of FRM Nutrition™. Postage and handling costs will not be refunded, except in the case where FRM Nutrition™ has been grossly negligent.

International Orders:

We provide international shipping worldwide, we ship with one of the best and most efficient Company’s in International delivery’s.

 

Shipping will calculated on check out by providing the following:

Country

State/County

ZIP/Post Code

International Delivery Times and Customs clearance

Delivery times will vary from country to country, your estimated delivery will be available on checkout. Please allow up to 14 working days from the date of dispatch.

 

Customs clearance can be a little tricky and though we try to keep on top of our all of the rules and regulations associated with international clearance. But ultimately it is the responsibility of the purchaser to check with customs on their Country’s customs importation rules and regulations.

 

It is also the responsibility for the customer to pay any taxes and duties associated with imported goods.

 

International refunds and returns policy

If for any reason there is a seizure of your order, we cannot provide a refund until the order is received back to us in an unopened resell-able condition.